Frequently Asked Questions

How much is shipping?

  • We offer free shipping on orders over $75 (CAD).
  • We have a flat shipping rate of $10 (CAD) in British Columbia for orders under $75 (CAD).
Where do you ship?

  • We only deliver to customers within Canada. For customers in America, please refer to our American branch – Poise Makeup Professionals.
Do you take returns or exchanges?
Where do you sell your products?

  • We sell our products through our website and through our partners at Coast Fiber-Tek.
Are your products cruelty free?

  • Yes, our products are not tested on any animals.
What do you mean when you refer to HD in your products?
  • HD refers to the same terminology we use when describing the resolution of digital screens and other devices today – High Definition.
  • This means these products are made to give you a flawless finish that looks fantastic even in front of high definition camera lenses that can see in fine detail.
What are the benefits of HD Makeup?
  • HD Makeup is formulated to mimic the natural textures and aesthetics of different skin types to ensure consistency in all kinds of settings and lightings.
  • HD Makeup is also longer lasting and does not need to be re-applied throughout the day.
How do I apply your makeup?
  • Please refer to our How To section for this information.
  • We will also have additional resources available in the future that will be posted there.

Save on POISE products this Valentine's Day. Use this code at checkout: valentines20

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